Refugee Health Program FAQ

Who is eligible for services?

Eligibility for refugee services programs is determined by the U.S. Office of Refugee Resettlement's Administration for Children and Families and includes the following:

• Refugees:persons fleeing persecution who received refugee status before arriving to the United States.
• Asylees:persons fleeing persecution granted asylum once in the United States.
• Cuban and Haitian entrants:Nationals of Cuba or Haiti, who have been granted a parole, applied for asylum, or are in removal proceedings.
• Certified victims of human trafficking. 

What number do I call for questions and appointments? 

If you have questions or want to schedule an appointment, please call 239-461-6100.

When is the clinic open? 

The Refugee Health Clinic is open 8 a.m.- 5 p.m., Monday through Friday.

What is the clinic’s address? 

The Refugee Health Clinic’s is located at:

3920 Michigan Ave.,

Fort Myers, FL 33916

Do I have to pay for services?

No, the Refugee Health Program services are free.

What if I don't speak English?

The Refugee Health Program has qualified health professionals who speak English, Spanish, and Creole. Staff are ready to assist you during your visit or over the phone with the help of a trained interpreter.

What do I need to bring to the Refugee Health Clinic?

To be prepared for your health screening, bring the following things to your appointment:

• Overseas medical records and X-rays (if you have them).
• Immunization records (if you have them).
• Other medical records or information concerning your health history.
• List of medications, herbs, or vitamins you are currently taking.
• I-94 card or other immigration documents showing your immigration status and arrival date.
• Medicaid and Social Security cards (if you have received them).
• Photo identification card or passport.

Use the Refugee Health Client Checklist (English) (Spanish) to keep track of your documents.

When can I submit my eligibility documentation?

You may submit eligibility documentation without an appointment Monday through Thursday, 8-10:30 a.m. and 1-3:30 p.m. and, Friday 8-10:30 a.m.

What services are provided for eligible refugees?

Health check-up services may include:

• Tuberculosis (TB) tests (blood or skin).
• Reading TB test results and redirecting clients to medical services, as needed.
• Connection to Latent TB infection treatment, if necessary.
• Chest X-ray service.
• Vision and hearing tests.
• Dental health evaluation.
• Measure a person’s height, weight, and body mass index (BMI).
• Check a person’s blood pressure.
• Complete blood count and metabolic panel (anemia and diabetes test).

• Parasitic infection screening (ova and parasite screening).

• Hepatitis B and C tests.
• Sexually transmitted infections tests.
• Pregnancy test, if applicable.
• Urine tests.
• Mental health evaluation and connection to treatment.
• Lead poisoning test.
• Human Immunodeficiency Virus (HIV) testing and counseling, if needed.
• Immunizations for children and adults.
• Education about personal health.
• Referral for primary care visit.

If we identify a problem during your check-up, we will explain how you can receive follow up health care. This usually includes a referral to a primary care doctor or specialist.

Immunization services may include:

• Hepatitis A and B
• Diphtheria
• Tetanus
• Pertussis
• Measles, Mumps, and Rubella
• Varicella
• Inactivated Poliovirus
• Hemophilus influenza type B
• Pneumococcal
• Meningococcal
• Rotavirus
• Human Papillomavirus
• Zoster

* Free immunizations are available for eligible refugees within 12 months of arrival. Immunizations are administered according to Advisory Committee on Immigration Practices (ACIP) guidelines.